Stop accepting "business as usual" in commercial loss run insurance documentation

How Bold Penguin helped one customer drastically improve their entire book of loss runs (and how you could too.)

Insurtech platform for loss run insurance reports

The difficulties of managing loss run reports

Obtaining and managing loss runs in commercial insurance is notoriously complex for several key reasons, largely stemming from a lack of industry standardization and the manual nature of the process.

Why loss run reporting breaks down in practice

Here are just a few of the difficulties for carriers, brokers, and underwriters:

Lack of standardization in loss history reporting due to varied formats (like PDFs vs Excel files, etc.) that might have inconsistent loss run data fields, coding, and terminology.
Time and resource constraints, like slow response times that rely on manual processes for sorting through multiple reports, can cause delays in the underwriting and quoting process.
Quality and completeness issues that necessitate a "data clean-up" phase and back-and-forth requests for corrections in loss run summaries, which frustrate everyone involved.

The challenge of accurately assessing risk is complicated further by the combination of the slow, non-standardized delivery from carriers and the manual burden placed on brokers and underwriters to clean and analyze disparate data.

Breaking through bottlenecks

For the reasons mentioned above (and a few others not listed) many players in the commercial insurance space just accept this as “business as usual.” But we know it doesn’t have to be that way, because we solve the challenges of seemingly impossible bottlenecks every day.

For instance, at a recent industry event, we caught up with a current client who already uses our AI tool, SubmissionLink®, for their intake process. They were able to achieve 98%+ accuracy, but the improvement wasn’t just about accuracy; it was also about scale.

During the chat, the customer shared that their big headache was loss run summaries. They were using multiple resources to get them done, taking six weeks to get summaries for approximately 80 accounts with 87% accuracy, at best.

Because it was so painful, they couldn't even dream of doing it for their full book of business.

What they didn’t realize is that our SubmissionLink solution can accomplish what they needed not in six weeks, but in approximately six minutes, with real, accurate (and for clarity’s sake, we are speaking of Bold Penguin’s very high-standard level of accuracy) account-level loss summaries.

Fast forward to today: now they are running their entire book of loss runs through our platform.
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A better way forward for loss run workflows

Loss run challenges persist in commercial insurance not because they’re unsolvable, but because the industry has accepted them as the norm. When you replace manual workarounds with standardized, automated workflows, speed and accuracy become table stakes instead of trade-offs.

Here is the subtle reminder you were looking for as we embark on 2026 together: Don't let your "Business As Usual" get in the way of a breakthrough.

Frequently asked questions

What is loss run insurance reporting in commercial insurance?

Loss run insurance refers to how carriers, brokers, and underwriters collect, review, and use historical claims data known as loss runs to assess risk, pricing, and eligibility in commercial insurance.
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Why are loss runs so difficult to manage at scale?

Because carriers often deliver loss runs in inconsistent formats and timelines, teams are forced into manual cleanup and reconciliation that doesn’t scale across a full book of business.
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How long does loss run summarization typically take without automation?

For mid-sized to large books, manual loss run summaries can take weeks due to carrier delays, formatting inconsistencies, and repeated correction cycles.
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What causes accuracy issues in loss run summaries?

Accuracy problems usually stem from missing fields, inconsistent terminology, and human error introduced during manual data handling.
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What changes when loss run workflows are automated?

Automation standardizes inputs, reduces manual handling, and enables near-real-time analysis, turning loss run summaries from an error-prone bottleneck into a scalable, accurate capability.
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How to get started

Carriers, brokers, and underwriters can get in touch to learn more about Bold Penguin’s comprehensive digital platform for commercial business and get started with our SubmissionLink tool for loss run workflows.,