Standards Of Conduct

By using or accessing any Bold Penguin website, product or service, you agree to abide by these Standards of Conduct.  Bold Penguin reserves the right to limit, suspend or terminate your access to any Bold Penguin website, product or service including but not limited to the Exchange and Terminal, effectively immediately, if it determines, in its sole discretion, that your use violates or appears to violate these Standards of Conduct.
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Being a good member of the Bold Penguin community
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Bold Penguin helps insureds, agents and carriers win in commercial insurance through a cooperative ecosystem.  You are a member of that ecosystem, not just through your use of our services, but through your engagement with our people, who are an extension of Bold Penguin and an ambassador of our brand.  Your good faith and earnest participation as a member of the community is necessary to make new capabilities and opportunities available in our ever-changing world. Through your use of our websites and services, you are committing to use Bold Penguin as your primary quote platform for small commercial insurance and that you will help Bold Penguin make its software and ecosystem better by committing to sincerely engaging and providing feedback on how the community and our software can improve.
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Misusing Bold Penguin’s technology for unintended purposes
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Bold Penguin expects you to use its websites, products and services only for the purposes for which they are intended, including the quote and bind capabilities enabled on its Terminal products. If Bold Penguin identifies use of the rating platform’s capabilities for purposes other than quoting and binding insurance business with carrier partners, such use will constitute a violation of these Standards of Conduct and may also constitute violations of Bold Penguin’s intellectual property rights.

Selling low quality prospects at a rate that indicates abuse
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The higher quality of the Prospects that you send into our Exchange, via the terminal or independently of, the higher your match rate will be and the more money you will make. But, if we detect abuse related to the Prospects you send into the Exchange, including but not limited to, Prospects that you have not properly obtained consent from pursuant to applicable laws (e.g., TCPA, Gramm-Leach-Bliley Act, CAN-SPAM), low quality business class matches, non-unique prospects, etc., such abuse will constitute a violation of these Standards of Conduct.
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Providing consistently negative customer experiences for Bold Penguin’s business partners
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Each Prospect in the Exchange represents a Bold Penguin business partner, and as a receive-side partner, you stand in Bold Penguin’s reputational shoes.  As such, if we identify repeated or consistent negative customer experiences from you, as a receive-side partner, including, but not limited to, harassing, hostile or abusive behavior of Prospects or other upstream business partners, complaints from regulators, or negative reports from Better Business Bureaus or similar reporting agencies, such behavior may constitute a violation of these Standards of Conduct.